Returns
- You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Shipping
Note that there are shipping restrictions on some products, and some products cannot be shipped to international destinations.
The prices quoted on this website are the prices to send to our agent in Randburg, Johannesburg. You will need to pay for courier costs from Johannesburg to your delivery destination.
As at September 2018, this is estimated to be R210 to all major cities – Durban, Cape Town, Port Elizabeth and Bloemfontein. More remote destinations will vary dependent on courier coverage. Please contact us for further information or call Lesley Holm on 071 938 5979; email lesley@pcs-sa.co.za.